1. Introduction

This Returns & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from our website. By placing an order, you agree to the terms described below.

2. Eligibility for Returns

- You may request a return within 30 calendar days from the date you receive the product.
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- Products must be unused, unburned, undamaged, and in their original, undamaged packaging.
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- Used, burned, modified, or damaged products are not eligible for return.
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- Custom-made or personalized products cannot be returned or refunded.
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- Items marked as final sale or clearance are not eligible for return.

3. Non-Returnable Items

- Scented candles that have been lit or used.
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- Products damaged due to improper use, storage, or negligence.
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- Products without original packaging, labels, or boxes.
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- Items returned after the 30-day return period.
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- Custom and personalized orders.

4. How to Initiate a Return

1. Contact our customer service team within the 30-day return period.
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2. Provide your order number, product information, and reason for the return.
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3. Wait for our approval and return instructions.
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4. Return the product after receiving confirmation from our team.
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5. We will not accept returns without prior approval.

5. Return Shipping Costs

- The customer is responsible for all return shipping fees.
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- Original shipping fees are non-refundable.
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- We do not reimburse return shipping costs unless the return is due to our error (wrong item, defective product, etc.).

6. Exchange Policy

- Exchanges are allowed for the same product (e.g., damaged item replacement).
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- We do not offer exchanges for different scents or products.
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- All exchange requests must be submitted within 30 days of delivery.

7. Refund Processing

- Once we receive and inspect the returned product, we will notify you of approval or rejection.
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- Approved refunds will be processed within 3–5 business days.
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- Refunds will be issued to your original payment method.
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- Processing time for the refund to appear in your account depends on your payment provider.

8. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product:

1. Contact us within 7 days of delivery.
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2. Provide clear photos of the product, packaging, and shipping label.
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3. We will verify your claim and provide a free replacement, full refund, or other solution.

- We cover all shipping costs for returns caused by our error.

9. Late or Missing Refunds

If you have not received your refund within the stated time:

1. Check your bank account or payment wallet again.
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2. Contact your payment provider for processing time.
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3. Contact our customer service team for further assistance.

10. Contact Information

For any return or refund inquiries, please contact our customer service.